We are looking for friendly and helpful people with customer service experience to join our Customer Service Team at the library. As a Service Guide, you will enjoy working with people from all walks of life as they explore Palmerston North City Library facilities, services and resources.
You’ll take personal satisfaction from delivering a warm, welcoming, and professional service to those who visit either in person or over the phone. You will take an active interest in what is happening in the community, and endeavour to connect people and groups with relevant content, programmes, events, and services. Your previous experience in a customer-centric environment and understanding of the application of Manaakitanga (hospitality) will be invaluable in this role.
The role involves working at rostered service points where you will answer a variety of questions and help people with checking out resources or troubleshooting computers and devices with e-books, databases, scanning, wi-fi etc. It also involves working in Returns, shelving and helping in other areas.
You will need to have a friendly and positive disposition and be able to engage and communicate well with a wide range of people in our community who come to the library facilities.
You’ll also need to be adept at continuous learning with changing technology devices, platforms, systems and picking up new information and processes. The role does involve being on your feet for extended periods of time and lifting heavy boxes of books so physical fitness is a must. Resilience and a sense of humour are also important.
We have two positions available; 30 hours per week, worked between Monday – Sunday.
If you are excited by this role and have the skills and experience to meet the challenge, please apply now!
Applications close: 11.00 pm, Wednesday 4th December 2019
We are an Equal Employment Opportunity Employer and welcome applications from all those suitably qualified for this position.
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