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Service Guide

Job No: PNCC457
Location: Palmerston North

We are looking for friendly and helpful people with customer service experience to join our Customer Service Team at the library.   As a Service Guide, you will enjoy working with people from all walks of life as they explore Palmerston North City Library facilities, services and resources.

You’ll take personal satisfaction from delivering a warm, welcoming, and professional service to those who visit either in person or over the phone. You will take an active interest in what is happening in the community, and endeavour to connect people and groups with relevant content, programmes, events, and services. Your previous experience in a customer-centric environment and understanding of the application of Manaakitanga (hospitality) will be invaluable in this role.

The role involves working at rostered service points where you will answer a variety of questions and help people with checking out resources or troubleshooting computers and devices with e-books, databases, scanning, wi-fi etc. It also involves working in Returns, shelving and helping in other areas.

You will need to have a friendly and positive disposition and be able to engage and communicate well with a wide range of people in our community who come to the library facilities.

You’ll also need to be adept at continuous learning with changing technology devices, platforms, systems and picking up new information and processes. The role does involve being on your feet for extended periods of time and lifting heavy boxes of books so physical fitness is a must. Resilience and a sense of humour are also important.

We have two positions available; 30 hours per week, worked between Monday – Sunday.

If you are excited by this role and have the skills and experience to meet the challenge, please apply now!

Applications close: 11.00 pm, Wednesday 4th December 2019

We are an Equal Employment Opportunity Employer and welcome applications from all those suitably qualified for this position. 

Job Profile
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Privacy Acknowledgment

Consent to Access Information on Academic Record

I understand that the Palmerston North City Council may require verification of an applicant's academic record. I consent to the Palmerston North City Council seeking verbal or written verification on a confidential basis of my academic record as described in this application form or in any Curriculum Vitae I have provided. I understand that this information will be used for the purposes of assessing my suitability for the position for which I am applying. I authorise the release of this information to the Palmerston North City Council.


I declare that to the best of my knowledge, the information supplied in this application and in any Curriculum Vitae provided is correct and I understand that if any false or deliberately misleading information is given, or any relevant material withheld, I will not be accepted, or if I am employed, my employment will be terminated. I also understand that any false information given in relation to my medical history with regards to gradual process, disease or infection, can result in my loss of entitlement for any compensation from ACC. I further understand that any offer of employment if made is conditional on my obtaining a full medical clearance through the Council's pre-employment medical examination or employment check.  In applicable areas of employment credit checks, Ministry of Justice Criminal Conviction checks, and visa checks may be undertaken to assess candidate suitability for a position.  I understand that I may be required to give my consent for these checks and that any offer of employment if made is conditional on the results of these checks.

Consent to Contact Referees

I consent to the Palmerston North City Council seeking verbal or written information on a confidential basis about me from representatives of my previous employers and/or referees and authorise the information sought to be released by them to the Council for the purposes of ascertaining my suitability for the position for which I am applying.  I understand that the information received by Council is supplied in confidence as evaluative material and will not be disclosed to me.

Drug and Alcohol Testing

As part of the Council's Management Team Drug and Alcohol Policy, to ensure the safety of those who come into contact with Council, applicants for employment in safety sensitive positions must undergo a drug test before being employed. All applicants for employment outside of safety sensitive areas may undergo a pre-employment drug test at the Council's discretion.  If an applicant fails the test, he/she will not be considered for appointment, or if the applicant has already been appointed, the employment may be cancelled or terminated.

I consent to Palmerston North City Council having access to and using the information arising from the pre-employment drug test for the purpose of considering me for appointment or if I have already been appointed, the purpose of cancelling or terminating my conditional offer of employment and authorise the information to be released to the organisation.


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