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YOUR COUNCIL

Contact Service Advisors

Job No: PNCC392
Location: Palmerston North

Permanent Part Time and Fixed Term Roles

We are looking for energetic people with high levels of enthusiasm to join our team of Contact Service Advisors at our Contact Service Centre. We currently have a number of permanent part time, and fixed term roles available.

As a passionate team player in this busy role, you will enjoy the challenge and variety that comes with providing services to the public, Council staff and the wider community.

You will have the ability to manage customer interactions in a way that demonstrates customer service excellence whilst maintaining personal resiliency. In addition, you will be able to communicate with a wide range of people and enjoy being at the forefront of Council.   A good understanding of the Microsoft Office suite and previous experience in a Call Centre environment will be an advantage to the success of this position. 

To be successful in this role you will have the ability to learn information and systems quickly and have excellent organisational and data entry skills. 

We have three permanent part-time positions and two fixed-term positions available:

Position One (19 hours) Permanent:

Monday: OFF
Tuesday: OFF
Wednesday: 7.00am – 12.30pm
Thursday: 7.00am – 12.30pm
Friday: 7.00am – 12.30pm
Saturday: OFF
Sunday: 10.00am – 2.00pm

Position Two (19 hours) Permanent:

Monday: 9.00am – 1.00pm
Tuesday: 7.00am – 12.30pm
Wednesday: OFF
Thursday: 7.00am – 12.30pm
Friday: 7.00am – 12.30pm
Saturday: OFF
Sunday: OFF

Position Three (21.5 hours) Permanent:

Monday: OFF
Tuesday: OFF
Wednesday: OFF
Thursday: 8.00am – 4.30pm
Friday: 8.30am – 5.30pm
Saturday: 9.30am – 3.30pm
Sunday: OFF

Position Four (22 hours) Fixed-term between September 2019 and March 2020:

Monday: 1.00pm – 7.00 pm
Tuesday: 7.00am – 12.30pm
Wednesday: 7.30am – 11.00am
Thursday: OFF
Friday: OFF
Saturday: OFF
Sunday: 8.00am – 4.30pm

Position Five (28 hours) Fixed-term between September 2019 and March 2020:

Monday: OFF
Tuesday: OFF
Wednesday: OFF
Thursday: 4.00pm – 11.30pm
Friday: 12.00pm – 5.30pm
Saturday: 8.00am – 4.30pm
Sunday: 3.00pm – 11.30pm

If you are interested in joining PNCC’s Contact Services team, please apply today!

 

Applications close: 11.00 pm, Sunday 18 August 2019

We are an Equal Employment Opportunity Employer and welcome applications from all those suitably qualified for this position. 

Job Profile
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Privacy Acknowledgment

Consent to Access Information on Academic Record

I understand that the Palmerston North City Council may require verification of an applicant's academic record. I consent to the Palmerston North City Council seeking verbal or written verification on a confidential basis of my academic record as described in this application form or in any Curriculum Vitae I have provided. I understand that this information will be used for the purposes of assessing my suitability for the position for which I am applying. I authorise the release of this information to the Palmerston North City Council.

Declaration

I declare that to the best of my knowledge, the information supplied in this application and in any Curriculum Vitae provided is correct and I understand that if any false or deliberately misleading information is given, or any relevant material withheld, I will not be accepted, or if I am employed, my employment will be terminated. I also understand that any false information given in relation to my medical history with regards to gradual process, disease or infection, can result in my loss of entitlement for any compensation from ACC. I further understand that any offer of employment if made is conditional on my obtaining a full medical clearance through the Council's pre-employment medical examination or employment check.  In applicable areas of employment credit checks, Ministry of Justice Criminal Conviction checks, and visa checks may be undertaken to assess candidate suitability for a position.  I understand that I may be required to give my consent for these checks and that any offer of employment if made is conditional on the results of these checks.

Consent to Contact Referees

I consent to the Palmerston North City Council seeking verbal or written information on a confidential basis about me from representatives of my previous employers and/or referees and authorise the information sought to be released by them to the Council for the purposes of ascertaining my suitability for the position for which I am applying.  I understand that the information received by Council is supplied in confidence as evaluative material and will not be disclosed to me.

Drug and Alcohol Testing

As part of the Council's Management Team Drug and Alcohol Policy, to ensure the safety of those who come into contact with Council, applicants for employment in safety sensitive positions must undergo a drug test before being employed. All applicants for employment outside of safety sensitive areas may undergo a pre-employment drug test at the Council's discretion.  If an applicant fails the test, he/she will not be considered for appointment, or if the applicant has already been appointed, the employment may be cancelled or terminated.

I consent to Palmerston North City Council having access to and using the information arising from the pre-employment drug test for the purpose of considering me for appointment or if I have already been appointed, the purpose of cancelling or terminating my conditional offer of employment and authorise the information to be released to the organisation.

 


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