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i-SITE Manager

Job No: PNCC389
Location: Palmerston North


Permanent, full-time

Do you delight in helping people discover the wonders of Palmerston North City, the Manawatu and New Zealand? Are you passionate about retail management and providing a great customer service experience while managing the day-to-day operations of a business?

Take on the challenge of managing the Palmerston North City i-SITE to provide travel advice and bookings for tours, activities, accommodation and events while also managing the retail side of the iSITE’s business.

You will have a demonstrated ability to motivate, inspire and lead a team and in this role you’ll be striving to become a best-in-class destination for information and nationwide travel arrangements while also offering an attractive and profitable mix of retail offerings such as souvenirs and snacks/beverages.  Management experience; particularly in retail, travel and/or related businesses  will be key to ensuring that the facility runs in a smooth and efficient manner. You’ll be comfortable managing operations, financial accounts, supplier relationships and using data to drive decisions about assortment, pricing, display and merchandising of information and retail products.

Initiative and problem solving skills are essential in ensuring the successful running of the i-SITE.  You’ll be customer-service oriented and will be comfortable working directly with customers as you’ll be required to support Visitor Consultants and at times respond to information and booking enquiries directly.  Your detailed knowledge of Palmerston North including local attractions, events, businesses and “must do's” in the area will be instrumental in ensuring you are a welcoming and knowledgeable ambassador for the city.

This position is 40 hours per week, Monday to Friday.  As you’ll work in a small team, adaptability and flexibility are key to providing a seamless service to the community.

If you are excited about the prospect of leading a team in providing exceptional customer service in a retail environment, please apply today!


Applications close: 11.00 pm, Thursday 22 August 2019

We are an Equal Employment Opportunity Employer and welcome applications from all those suitably qualified for this position. 

Job Profile
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Privacy Acknowledgment

Consent to Access Information on Academic Record

I understand that the Palmerston North City Council may require verification of an applicant's academic record. I consent to the Palmerston North City Council seeking verbal or written verification on a confidential basis of my academic record as described in this application form or in any Curriculum Vitae I have provided. I understand that this information will be used for the purposes of assessing my suitability for the position for which I am applying. I authorise the release of this information to the Palmerston North City Council.


I declare that to the best of my knowledge, the information supplied in this application and in any Curriculum Vitae provided is correct and I understand that if any false or deliberately misleading information is given, or any relevant material withheld, I will not be accepted, or if I am employed, my employment will be terminated. I also understand that any false information given in relation to my medical history with regards to gradual process, disease or infection, can result in my loss of entitlement for any compensation from ACC. I further understand that any offer of employment if made is conditional on my obtaining a full medical clearance through the Council's pre-employment medical examination or employment check.  In applicable areas of employment credit checks, Ministry of Justice Criminal Conviction checks, and visa checks may be undertaken to assess candidate suitability for a position.  I understand that I may be required to give my consent for these checks and that any offer of employment if made is conditional on the results of these checks.

Consent to Contact Referees

I consent to the Palmerston North City Council seeking verbal or written information on a confidential basis about me from representatives of my previous employers and/or referees and authorise the information sought to be released by them to the Council for the purposes of ascertaining my suitability for the position for which I am applying.  I understand that the information received by Council is supplied in confidence as evaluative material and will not be disclosed to me.

Drug and Alcohol Testing

As part of the Council's Management Team Drug and Alcohol Policy, to ensure the safety of those who come into contact with Council, applicants for employment in safety sensitive positions must undergo a drug test before being employed. All applicants for employment outside of safety sensitive areas may undergo a pre-employment drug test at the Council's discretion.  If an applicant fails the test, he/she will not be considered for appointment, or if the applicant has already been appointed, the employment may be cancelled or terminated.

I consent to Palmerston North City Council having access to and using the information arising from the pre-employment drug test for the purpose of considering me for appointment or if I have already been appointed, the purpose of cancelling or terminating my conditional offer of employment and authorise the information to be released to the organisation.


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